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Privacy Policy
- What type of information does Herbal Infusions collect about me?
- Privacy & Security
- Returns & Replacements
- When do restocking fees apply?
- My order was shipped to the wrong address - what now?
- You Don't Have a Phone Number, What Gives?
- Account Information
- What type of information does Herbal Infusions collect about me?
- Herbal Infusions may collect personal information. Personal information means information about an identifiable individual and may include:
- identifying information, such as name, address, e-mail address;
- financial information, such as credit card number; and
- employment-related information, such as may be found on resumes, applications, background verification information, or in employment references.
- Privacy & Security
- For an explanation of Herbal Infusions practices and policies related to the collection, use and storage of our online guests' information, please read our PRIVACY STATEMENT.
- Returns & Replacements
- Although we want you to be completely satisfied with all the items you have ordered we will gladly accept back any item that was purchased within thirty (30) days of receipt that you do not wish to keep (excludes tea samples). Please note that the cost of shipping these unwanted items back will not be covered by us. NOTE: If a return is for any other reason other than damage or shipping error, we will gladly extend a "store credit" or refund for these items less a 40% disposal fee. No refund will be granted for shipping charges incurred.
- When do restocking fees apply?
- A restocking fee of 40% applies to packages returned to us because an incorrect address was provided, or in the rare instances when all three delivery attempts are unsuccessful. The fee is assessed to cover the shipping charges we accrue when FedEx or UPS returns your order to Herbal Infusions.
- My order was shipped to the wrong address - what now?
- If an order is unable to be delivered due to an incorrect address as provided by purchaser, and returned to Herbal Infusions, the purchaser will be responsible for the full cost of shipping, in both directions, as well as the forty (40) percent restocking fee. This applies to orders that are being shipped to regular and third party recipients. In the event that a package is lost due to an incorrect address provided by purchaser we will not be able to issue refunds for products damaged, lost or stolen.
- You Don't Have a Phone Number, What Gives?
- Many people are cautious when dealing with companies that do not have a phone number- as they should be! Since Beth and myself hold down jobs that keep us busy (although we are right around the corner from our tea stash!) we have found the best way to communicate with our customers is via e-mail. Infact, Dan has his trusty Blackberry welded to his hip and that little puppy rings and whistles every time a comment or e-mail hits us. Needless to say we do put her in vibrate mode after midnight....we tea folks really do need to sleep too :) So feel free to drop us an e-mail and we will promptly respond to you!
- Account Information
- Account information can be edited or deleted at any time by simply logging into your account. We do not sell or redistribute your information to anyone- trust us, we hate spam just as much as you do.
